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Terms and conditions

Legal information and purpose of these terms and conditions

The present General Terms and Conditions of Sale of the company e-comeo OÜ (hereinafter “General Terms and Conditions of Sale”) – whose complete contact details are available in the General Terms and Conditions of Use, accessible from the footer of the site.

(hereinafter "Vorales") - are intended to define the rights and obligations of Vorales and the Customer (hereinafter referred to as the "Customer") in connection with the sale of Products from the website Vorales.com (hereinafter the "Website") published and operated by Vorales.

The conditions of use of the Site and the free services accessible from it are defined in Vorales's General Conditions of Use, available in the footer of the site.

The conditions of use of the paid services accessible from the Site are defined in Vorales's General Terms of Service, accessible from the footer of the site.

afficher_titre_site] customer service can be reached by e-mail at contact@Vorales.com.

Vorales reserves the right to modify these General Terms and Conditions of Sale at any time. The Customer will be notified of any new version prior to the completion of the Order. Customers who do not wish the Order they are finalizing to be governed by the new General Terms and Conditions of Sale shall refrain from placing an Order on the Site.

The applicable General Terms and Conditions of Sale are those published on the Site at the time the Order is placed.

Definitions

The following terms, whether used in the singular or plural in these General Terms and Conditions of Sale, shall have the following definition:

  • Customer : designates any natural person, 18 years of age or older, contracting with Vorales to purchase Products for personal use;
  • General Terms and Conditions of Sale: refers to the present General Terms and Conditions of Sale;
  • Privacy Policy: refers to the Customer's privacy and data protection policy implemented by Vorales and accessible from the site footer, which forms an integral part of these General Terms and Conditions of Sale;
  • Order: means the order(s) for Product(s) placed by the Customer with Vorales on the Site and in accordance with the terms and conditions set out in these General Terms and Conditions of Sale;
  • Personal Data: refers to the Customer's personal data collected and processed by Vorales in connection with the Order, in accordance with the terms and conditions set out in the Privacy Policy;
  • Withdrawal Form: refers to the form in Appendix 2 of these General Terms and Conditions of Sale, enabling the Customer to exercise his/her right to withdraw from the Order;
  • Products: refers to products marketed by Vorales from the Site;
  • Site: refers to the Internet site published by the company e-comeo OÜ, accessible in particular via the URL address Vorales.com.
  • Vorales: refers to the company e-comeo OÜ, whose registered office is located at Lõõtsa tn 2a, 11415 Tallinn, Estonia, registered under the number 16563515.

Product overview

Vorales offers the Customer the opportunity to purchase the Product(s) of his/her choice offered on the Site.

Prior to placing an Order, the Customer may view the characteristics of the Product(s) he/she wishes to order directly on the Site.

Order terms and conditions

Order validity conditions

Orders placed through the Site may only be used for personal purposes, as declared and acknowledged by the Customer. In this respect, Vorales reserves the right to limit the number of Orders placed, if too many would lead to the assumption that the Products are being used for commercial purposes.

These restrictions may apply to Orders placed via the same credit card, or using the same billing and/or shipping address.

The Customer agrees not to resell the Products Vorales reserves the right to prohibit sales to any Customer who resells Products.

Ordering process

To place an Order, the Customer must go to the Site, purchase the Product(s) of his/her choice by clicking on the “Add to Basket” button and specifying the number of Products required.

On the “Shopping Cart” page of the Site, the Customer enters his/her delivery and billing address and expressly accepts the terms of these General Terms and Conditions of Sale by ticking the corresponding box, then proceeds to pay for the Order by credit card .

The Order placed by the Customer will only be definitive once the Customer has actually paid the amount of the Order.

Order confirmation by Vorales.

All Orders placed by Customers on the Site are immediately confirmed in writing by Vorales, by e-mail to the Customer.

An e-mail is also sent to the Customer to inform him/her of the dispatch of the Product(s) purchased.

Product availability

Vorales undertakes to deliver the Products while stocks last.

In the event of unavailability of one of the Products, the Customer will be informed:

  • either, when the Order is placed on the Site and the sale cannot be completed;
    or, after payment of the price, by e-mail, as soon as possible.
  • Vorales will refund the price of the unavailable Product(s) to the bank account used for the Order, within thirty (30) days of the notification sent to the Customer.

Prices and payment

The prices shown on the Site for each Product are inclusive of all taxes.

Payment can only be made by credit card (Visa, MasterCard) on the Site.

Payments by PayPal, American Express or other payment methods will not be accepted.

Payment is made on the Site via a secure banking platform managed by a third-party company. In this context, Vorales has no access at any time to the customer's payment information and cannot be held responsible in the event of fraudulent use of the payment methods used.

Delivery

Terms of delivery

Each Product delivery is deemed to have taken place as soon as the parcel is made available to the Customer.

Without prejudice to the period available to the Customer under his right of withdrawal, we advise the Customer to check the parcel on arrival and make any reservations if necessary, or even refuse the parcel if it is likely to have been opened or if it bears obvious signs of deterioration. We advise you to send your reservations and claims to the carrier by registered letter with acknowledgement of receipt within three working days of receipt of the Product. The customer may send a copy of this registered letter with acknowledgement of receipt to Vorales.

Delivery times

Products are delivered by post within the estimated delivery times indicated on the Site when the Order is placed.

In the event that the delivery date is exceeded by more than 30 days, the Customer may cancel the Order for the Product(s), by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined Vorales to deliver the Product(s) within a reasonable additional period, Vorales has not done so within such period.

The Order shall be deemed cancelled on the date of receipt by Vorales of the letter or writing informing it of such cancellation, unless Vorales has performed in the meantime.

In this case, Vorales will reimburse the Customer, as soon as possible and at the latest within thirty (30) days of receipt of the aforementioned letter of formal notice, the price of the Product(s) covered by the Order, as well as the delivery charges invoiced to the Customer.

Delivery price

The cost of delivery is invoiced to the Customer according to the amount specified on the Site at the time of the Order.

Right of withdrawal

In accordance with the provisions of article L. 221-18 et seq. of the French Consumer Code, the Customer may exercise his right of withdrawal insofar as the nature of the Products purchased does not prevent him from doing so. The Customer may decide to withdraw from the Order, without having to give any reason, within a period of fourteen (14) clear days from receipt of the Product.

Customers wishing to exercise their right of withdrawal must inform Vorales at the latest within the aforementioned fourteen (14) day period by sending the duly completed withdrawal form to Vorales by e-mail or post.

In the event that several Products are sent to the Customer in separate shipments, making up a single Order, this withdrawal period shall run from receipt by the Customer of the last of the Products making up the Order.

As soon as possible after receipt by the Customer of the Cancellation Form, Vorales will acknowledge receipt of the Cancellation Form by e-mail.

The Customer shall, without undue delay and, at the latest, within fourteen (14) days of communicating its decision to withdraw to Vorales, return the Product(s) concerned to Vorales at the postal address specified in the Cancellation Form and in accordance with the terms and conditions specified in the said Cancellation Form and in the information note attached thereto.

The cost of returning the Product(s) subject to the right of withdrawal shall be limited exclusively by the Customer.

The exercise of the right of withdrawal must be made subject to the good faith of the Customer, who undertakes in particular to return the Product(s) only in perfect condition (undamaged, undamaged, soiled, unsealed), in their original packaging accompanied by any accessories and documentation, which implies in particular that the Product(s) has (have) not been the subject of any use unsuitable for their return.

The returned Product(s) must also be accompanied by the invoice for the Order, so that Vorales can identify the Order and the Customer concerned.

The Customer shall be liable if the Product reaches Vorales damaged or in a condition that does not allow its resale or in a depreciated condition resulting from handling other than that necessary to establish its nature and/or characteristics.

In the event of receipt by Vorales of Product(s) subject to the right of withdrawal that does not allow Vorales to ensure reimbursement, Vorales shall inform the Customer by e-mail and return the Product(s) concerned.

If the Customer exercises his right of withdrawal under the conditions defined in the present article, Vorales will reimburse the Customer for the price of the Product(s) subject to the right of withdrawal, including delivery costs.

The Customer will be reimbursed by the same means of payment as that used by the Customer to purchase the Product(s), i.e. by transfer to the Customer's bank account associated with the credit card used for payment, which the Customer accepts without reservation, at the latest within thirty (30) days of receipt by Vorales of the Product(s) subject to the right of withdrawal.

Legal and contractual warranties

Vorales is liable for defects in the conformity of the Products under the terms of the Consumer Code and for hidden defects in the Products under the terms of the Civil Code.

When acting under the legal guarantee of conformity, the Customer:

  • has a period of two (2) years from delivery of the Product to take action,
  • may choose between repair or replacement of the Product, subject to the cost conditions laid down in the French Consumer Code,
  • is exempted from proving the existence of the lack of conformity of the good during the twenty-four (24) months following delivery of the Product. The legal guarantee of conformity applies independently of any commercial guarantee granted. 

The Customer may also decide to invoke the warranty against hidden defects in the Product as defined in the French Civil Code, in which case he may choose between rescission of the sale or a reduction in the sale price in accordance with the Civil Code.

Personal data

The Customer's Personal Data is processed in accordance with Vorales's Privacy Policy, which can be accessed from the site's footer.

Support – Claims

For any information, query or complaint of a technical nature or relating to the Products or any Order, the Customer is invited to send a request to the following e-mail address: contact@Vorales.com

Miscellaneous provisions

Correspondence – Proof

Unless otherwise specified in these General Terms and Conditions of Sale, correspondence between Vorales and the Internet User is mainly carried out by e-mail.

Pursuant to articles 1366 et seq. of the French Civil Code, the Internet User acknowledges and accepts that the information delivered by Vorales by e-mail is binding between him/her and Vorales.

Elements such as the time of reception or transmission, as well as the quality of data received, will be deemed as proof by priority as they appear on the aforementioned media, or as they are authenticated by Vorales's computerized procedures, unless the Customer provides written proof to the contrary.

The scope of proof of information provided by the Site is that of an original in the sense of a written paper document, signed by hand.

Complete Terms and Conditions

These General Terms and Conditions of Sale express the entirety of the obligations of Vorales and the Customer with respect to their subject matter. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.

Partial disability

In the event that one or more stipulations of these General Terms and Conditions of Sale should be considered null and void, deemed unwritten or declared as such in application of a law, a regulation or following a decision of a competent court having final authority, the other stipulations shall retain all their force and scope and remain fully applicable, unless the invalid stipulation(s) were of a substantial nature and their disappearance would call into question the contractual balance.

Titles

In the event of difficulties of interpretation between one of the headings appearing at the head of the clauses of the present General Terms and Conditions of Sale and one of the clauses, the headings will be declared non-existent.

Applicable law and settlement of disputes

These General Terms and Conditions of Sale are governed by French law.

In the event of any dispute arising in connection with these General Terms and Conditions of Sale, their interpretation and their consequences, or with the acts supplementing or modifying them, the Customer shall contact Vorales in order to attempt to reach an amicable solution. Any complaint to Vorales must be made in writing.

Failing amicable settlement, the Customer may choose:

  • To have recourse to an amicable mediation solution within a maximum period of one (1) year from the date of the written complaint made by the Internet User to Vorales by either (i) referring the matter to a mediator of his/her choice, or (ii) resorting to the online dispute resolution system accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, it being specified that the proposed mediation process shall not be a prerequisite for the Internet User to refer the matter to the competent courts.
  • Bring his/her claim before the competent French courts.

Appendix 1: Information on exercising the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession, where applicable, of the last good.

To exercise the right of withdrawal, you must notify us e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonia by post or by e-mail to contact@Vorales.com of your decision to withdraw from this contract by means of an unambiguous statement (eg letter sent by post, fax or e-mail). You can use the model withdrawal form, but this is not obligatory.

For the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will refund you using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not include any costs for you.

You must return the goods to us without undue delay, and in any event no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the goods before the fourteen-day period has expired.

You must bear the direct cost of returning the goods.

You are only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.

Appendix 2: Cancellation form

Please complete and return this form only if you wish to withdraw from the purchase of a Product.

To the attention of e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonia:

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only in case of notification of this form on paper):

Date :

(*) Delete as appropriate.

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