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Return and refund policy

We aim for your complete satisfaction! If a product doesn't meet your expectations, we offer a simple, hassle-free return policy.

Returns

  • You have 30 days from receipt of your order to return items.
  • Products must be in their original condition, unused and in their original packaging to be eligible for a refund.
  • Please include your full name, order email address and order number in your package.
  • No justification is required for returns.

Refunds

  • We will issue a full refund within 7 days of receiving your return.
  • The amount will be refunded to the card used for the purchase.

Return shipping costs and additional conditions

  • Return shipping costs are at the customer's expense.
  • We also require a tracking number for the return.
  • A signature is required on receipt of the parcel to guarantee tracking of the returned parcel.

Return address

Ecomeo OÜ
Rue de Moncheret 31
6280 Acoz
Belgium

Exchanges

  • Contact our customer service department to arrange an exchange in the event of defective products or if the size of the products does not fit.
  • Specific instructions will be provided to facilitate the exchange.

Customer service

You can contact our customer service team at any time by email, who will be happy to answer any questions you may have. We're here to help make your shopping experience a pleasant one.

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